I've been taking my vehicles to Silverlake for numerous years -- they've serviced ~6 different vehicles for us. I love that they keep me up to date on what my vehicle needs via a comprehensive digital inspection (including pictures) whenever I get my oil changed, rate any items needing attention so I can plan well in advance and prioritize services, and do it all with a smile. They take the time to answer any questions in detail (and I generally have a lot), and I've never felt they were trying to upsell me on services. I'm located close to their shop so they have a courtesy shuttle, which is also very convenient. You'll also notice the price on their full synthetic oil change -- a lower price than the much less experienced folks at Jiffy Lube, Valvoline, etc. with FAR better service as it includes the comprehensive inspection (with photos), which is emailed/tex'd to you before you even get the call your vehicle is complete. I'm also loving their new Rewards program with the roadside assistance.