Nicci was very helpful, professional, and personable throughout the entire process; she made arrangements for towing, advised my wife when to expect the tow truck, advised me concerning diagnosis and repair costs, and notified me when the ol' Jeep was ready to go. Even though the parts had to be ordered, she had it ready the day after I initially spoke with her. Now that's what I call great customer service! I will definitely recommend Silverlake Automotive to friends and family!