i find them, esp.Post Falls location, to be fair & forthright... Nobody truly 'likes' to pay a majir chunk of hard-earned $$$ to repair a vehicle, however realistically you know it comes with the territory of owning one... We have taken all of our beloved older vehicles here fir one reason or another, and never had a major communication or technical issue... I am grateful for this facility and their staff.... ThankYou... Mary A. Smith